Returns & Refunds
RETURNS, REFUNDS & EXCHANGES
Need to return an item? No worries, we've got you covered!
We'll refund unworn items in full...
Returning a Soxy item is a breeze. We're happy to offer a full refund within 14 days after been delivered. Just make sure your items are:
- Unworn
- In their original condition
- In their original packaging
RETURNING ORDERS – STEP BY STEP:
- Keep your delivery paperwork handy.
- Pack your item(s) and paperwork, go to the post office, and send them back to us.
- Return address: Returns Dept (SO-S), Newell Vine Mill, Holden Fold Lane, Royton, Oldham, OL2 5LN.
Once we've processed your return, a refund will be applied to the debit/credit card used to pay, and you'll receive an email confirmation, we have 7 days to processed them after the return has been delivered to us.
Please note: If you'd like to exchange for an item, simply return the unwanted item(s) for a refund and place a new order for your desired item(s). This ensures you get your new item(s) swiftly.
MY ITEM IS FAULTY
We sincerely apologise for any inconvenience caused. If you've received a faulty item please follow this steps:
Please return to the address below by second class post and we will reimburse postage, please include the invoice sent to you and an explanation of the issue.
Returns Dept (SO-S)
Newell Vine Mill
Holden Fold Lane
Royton, Oldham
OL2 5LN
Thank you!
Let customers speak for us
I’m really pleased with these socks. I expected them to go in holes quickly, as previous bamboo socks had, but these have been great. They wash well and don’t lose their colour. Retain their shape and soft to wear. Will buy again
Bought socks for my husband he said there OK
You know if they change there socks daily, fit fine quality good love the design
Great price, arrived on time, perfect fit. Wash ok. Perfect for swollen feet.
Great price, arrived on time, perfect fit. Wash ok. Perfect for swollen feet.
My grandson wanted Bambo socks as he said his dad had some and they were very softHopefully he likes themThey look and feel greatService was very good got the wrong size but refunded quickly and new order sorted
Comfy and great value for money
Highly recommend, they don’t make your feet sweat, great if you suffer with hot flushes, athletes foot or fungal infections, super soft, pretty colors and they don’t shrink in the wash!
Got these for my son who seems to go through socks at a crazy rate. The size is as advertised. He tells me they are comfortable and soft. They have been washed a good few times now and have kept their shape and there are no escaping toes as yet so well done for that. Quality good as they still stay up. As far as socks go they are good.
LOVELY XMAS GIFT FOR GRANDSON
Bought for "Back To School" grandson - everything fine
Very pleased with these nice socks, thick and plenty room to fit well. Love the designs too.
Funy sock for my 13 yr old boy ,he loves
Since getting diabetes I’ve struggled to find suitable socks that were cotton, padded and didn’t crush my lower leg. I did have Pringle Golf socks, but the sock monster ate most of them.Decided to splash the cash on these …… AND THEY’RE JJUST BRILLIANT 😎🙏
Since getting diabetes I’ve struggled to find suitable socks that were cotton, padded and didn’t crush my lower leg. I did have Pringle Golf socks, but the sock monster ate most of them.Decided to splash the cash on these …… AND THEY’RE JJUST BRILLIANT 😎🙏